Shipping policy

Shipping Policy

1. Order Processing Time

All orders will be processed within 1-3 business days (excluding weekends and public holidays).

Once your order is processed, we will ship it as soon as possible.

During peak order periods, shipping may be slightly delayed. We will notify you promptly of any significant delays.

2. Delivery Time

Estimated delivery time depends on your location:

Canada: 7-15 business days

USA: 7-15 business days

Australia: 10-20 business days

Please note that the above delivery times are estimates and actual delivery times may vary due to customs clearance, weather conditions, or delays by local carriers.

3. Shipping Costs

Standard Shipping: Free or calculated at checkout

Express Shipping: Available in some areas for an additional fee

Shipping costs are non-refundable after order shipment.

4. Order Tracking

After your order is shipped, you will receive an email containing a tracking number.

You can use this tracking number to check the status of your package.

5. Customs, Duties, and Taxes

International Order Notice:

Depending on the regulations of your country, import duties, taxes, and customs fees may apply.

These fees are borne by the customer.

We are not responsible for delays caused by customs.

6. Incorrect Address

Please ensure that the shipping address you provide at checkout is correct.

We are not responsible for order delays caused by incorrect or incomplete addresses provided by the customer.

If you find an incorrect address, please contact us within 12 hours of placing your order.

7. Lost or Stolen Packages

We are not responsible for packages that the carrier confirms have been delivered but are actually lost or stolen.

If you have any questions, please contact the carrier directly.

However, we will do our best to assist you.

8. Damaged Packages

If your order is damaged upon delivery, please contact us within 7 days of receiving the goods and provide photos or videos as evidence.

We will arrange for a replacement or refund.

9. Segmented Shipping

To ensure faster delivery, your order may be shipped in multiple packages.

You may receive your goods in installments.

10. Contact Us

If you have any questions about shipping, please contact us using the following methods:

Email: 2290145279@qq.com