Refund policy
Refund and Return Policy
We offer a 7-14 day return period, meaning you can apply for a return within 7 to 14 days of receiving the goods.
Eligibility for Return: To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in its original condition as received—unworn, unused, with all tags intact and in its original packaging.
- Damage or problems must not be caused by human factors (e.g., improper washing, accidental damage, or misuse).
- The item must be in its original packaging, and proof of purchase (order number or receipt) is required.
- Items damaged due to customer misuse, improper care, or normal wear and tear are not eligible for return or refund.
How to Initiate a Return: To initiate a return, please contact us within the return period:
2290145279@qq.com. Returns without prior approval will not be accepted.
If you receive a damaged or incorrect item, please contact us within 7 days and provide photos or videos as evidence so we can resolve the issue.
Non-refundable items: The following items are non-refundable:
Sale items or items purchased using discount codes
- Gift cards
- Customized or personalized items
- Personal care products
Exchanges: To exchange an item, please return the original item first. Once the return is accepted, please place a new order for the replacement item.
Refunds: After receiving and reviewing your return, we will notify you of the review result. If approved, your refund will be returned to your original payment account within 5-10 business days, depending on your bank/payment service provider. Please wait patiently for your bank to process the transaction.
Refund Delay or Not Received:
If you have not received your refund:
- Please check your bank account again;
- Contact your credit card company;
- Contact your bank.
If you have completed all the above steps but still have not received your refund, please contact us:
[2290145279@qq.com]